Because most products sold on threadmotifs.com are digital downloads, all sales of embroidery files, PDF patterns, templates, planners, and other downloadable products are final.

Once a digital file has been purchased or downloaded, we cannot offer refunds, returns, or exchanges due to the nature of digital content. Compatibility: It is your responsibility to ensure the file format is compatible with your specific embroidery machine.

Please make sure you review the product description, supported file formats, and compatibility details before purchasing. If you experience any issues accessing or downloading your files, contact us and we’ll be happy to help.

Damaged Orders

If you experience technical issues or file corruption, please contact us at hello@threadmotifs.com for a replacement link.

Non-Returnable Items

The following items are non-returnable and non-refundable:

Digital embroidery files
Downloadable PDF patterns
Templates and planners
Instant download products

Due to the instant-access nature of digital products, orders for downloadable files cannot be cancelled once payment has been completed.