At threadmotifs.com, your privacy matters to us.
This page explains what information we collect, why we collect it, and how it’s used when you browse the site, place an order, download embroidery files, or contact us.
By using this website, you agree to this policy.
Information We Collect
When you place an order or contact us, we may collect information like your name, email address, billing address, shipping address, and phone number.
If you create an account, we also store your login details and order history so you can access your downloads and purchases later.
We also collect basic technical information automatically, such as your IP address, browser type, device information, and how you use the site. This helps us improve the website, prevent fraud, and keep everything running properly.
Payments
Payments are processed securely through trusted payment providers such as Stripe or PayPal.
We never store your full credit card details on our servers.
How Your Information Is Used
We use your information to process orders, deliver embroidery files, respond to messages, and provide customer support.
If you purchase digital embroidery designs, your email address is used to send download links and order confirmations.
If you order physical products, your shipping details may be shared with our print or fulfillment partners only for the purpose of producing and delivering your order.
We may also use basic analytics to understand how visitors use the website and improve the shopping experience.
If you subscribe to our newsletter or marketing emails, you can unsubscribe at any time using the link in the email.
Embroidery Downloads
Because we sell digital embroidery files, we may keep records related to file downloads, including download counts, timestamps, and IP addresses.
This helps us prevent fraud, stop unauthorized sharing, troubleshoot download issues, and protect our designs from piracy.
Supported file formats may include PES, DST, EXP, JEF, VP3, HUS, XXX, and other embroidery machine formats depending on the product listing.
Cookies
Like most websites, threadmotifs.com uses cookies.
Some cookies are necessary for things like shopping carts, customer logins, checkout, and secure downloads.
We may also use analytics or advertising cookies to understand traffic and improve the website. Non-essential cookies are only used where required consent has been given.
You can manage cookie settings through your browser at any time.
Third-Party Services
We work with trusted third-party services to help run the website and process orders.
These may include:
Shopify or WooCommerce
Stripe
PayPal
Google Analytics
Email marketing services
print-on-demand fulfillment providers
tax and accounting services
These providers only receive the information necessary to perform their services.
We do not sell your personal information.
Data Retention
We keep order records for accounting, tax, support, and download access purposes.
Digital order records may be stored for several years so customers can access past purchases and we can comply with legal obligations.
Inactive customer data may eventually be deleted or anonymized.
Your Rights
Depending on where you live, you may have the right to:
request a copy of your personal data
correct inaccurate information
request deletion of your data
withdraw consent for marketing emails
request data portability
To make a privacy-related request, contact us using the information below.
Data Security
We take reasonable steps to protect your information and keep the website secure.
However, no online service can ever guarantee complete security, so you use the website at your own risk.
Changes to This Policy
We may update this Privacy Policy from time to time if our services, legal requirements, or business practices change.
Any updates will be posted on this page with a revised effective date.
Contact
If you have any questions about this Privacy Policy or your personal data, you can contact us at:
threadmotifs.com
Email: hello@threadmotifs.com